Privacy Policy
This Privacy Policy describes how Lazepik (“we”, “our”, “us”) collects, uses, discloses, and protects your information when you visit our website https://www.lazepik.com/ and use our services.
By using our Website, you agree to the collection and use of information in accordance with this Policy and applicable Indian laws, including data protection provisions under the Information Technology Act, 2000 and related rules.
1. Information We Collect
- Personal Information: Name, email address, phone number, shipping and billing address, and any details you provide when creating an account or placing an order.
- Payment Information: Limited payment-related information processed via secure third-party payment gateways (we do not store full card details on our servers).
- Usage Data: IP address, browser type, device information, pages visited, time and date of visits, and other diagnostic data.
- Cookies & Tracking Data: Data collected via cookies, pixels, and similar technologies to remember your preferences and analyze how you use the Website.
2. How We Collect Information
- Directly from you when you create an account, place an order, subscribe to newsletters, or contact us.
- Automatically when you use the Website, through cookies, log files, and analytics tools.
- From third-party services (such as payment gateways or analytics providers), in accordance with their privacy policies.
3. How We Use Your Information
- Processing and fulfilling your orders, including shipping and returns.
- Creating and managing your account and customer profile.
- Communicating with you about orders, support requests, and account-related matters.
- Sending marketing and promotional communications (you can opt out at any time).
- Improving our Website, products, and overall customer experience.
- Preventing fraudulent transactions and enhancing security.
- Complying with legal obligations and resolving disputes.
4. Legal Basis & Consent
Where required under Indian law, we will obtain your consent before collecting or using certain types of personal or sensitive personal data. You may withdraw your consent at any time by contacting us; however, this may limit your ability to use some features or place orders.
5. Cookies & Similar Technologies
We use cookies and similar technologies to remember your preferences, keep you logged in, and analyze Website traffic. You can control cookies through your browser settings, but disabling them may affect your experience on the Website.}
6. Sharing & Disclosure of Information
We may share your information with:
- Service Providers: Logistics partners, payment gateways, IT service providers, and analytics tools who assist us in operating the Website and fulfilling orders, under appropriate confidentiality and security obligations.[web:6][web:9]
- Business Partners: Where you have requested or consented to such sharing.
- Legal Authorities: When required to comply with applicable law, regulation, legal process, or to protect our rights, customers, or the public.}
- Business Transfers: In connection with a merger, acquisition, or sale of all or part of our business, subject to applicable laws.
We do not sell your personal information to third parties.|
7. Data Security
We implement reasonable security practices and procedures to protect your personal information from unauthorized access, alteration, disclosure, or destruction, in line with Indian IT security requirements.[web:6][web:7][web:10] However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.|
8. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with legal, accounting, or reporting requirements, or as permitted by law. When we no longer need your information, we will delete or anonymize it where reasonably possible.
9. Your Rights
Subject to applicable law, you may have the right to request access, correction, deletion, or restriction of certain personal information, withdraw consent, and object to certain processing including direct marketing. You can exercise these rights by contacting us using the details below.
10. Children’s Privacy
Our Website is not directed to children under the age of 18, and we do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us so that we can take appropriate action, such as deletion.
11. Third-Party Websites
The Website may contain links to third-party websites or services. We are not responsible for the privacy practices of such websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated version on this page and revise the “Last updated” date at the top. Your continued use of the Website after any changes means you accept the updated Policy.[web:6][web:9]
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: [privacy-email]
Phone: [contact-number]
Address: [Full postal address]